1. Introduction

Welcome to Bharatloads, a mobile application designed to connect transporters and truck owners in India. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information.

2. Information We Collect

• Personal Information: When you register on Bharatloads, we may collect personal details such as your name, email address, phone number, and payment information. This information is necessary to create and manage your account, process transactions, and communicate with you.
• Vehicle Registration Cards: As part of our service, we may collect copies of your vehicle registration cards. This is used to verify the authenticity and ownership of the vehicles listed on our platform.
• Location Data: To provide location-based services, we may collect and process information about your real-time location, such as GPS data. This helps in efficiently matching loads with nearby trucks and improving service accuracy.
• Usage Data: We collect data on how you interact with the app, including features accessed, time spent on the app, and other related metrics. This data is used to improve user experience and optimize our services.
• Device Information: We may collect information about the device you use to access Bharatloads, such as your device model, operating system, IP address, and other unique identifiers.

3. How We Use Your Information

• Service Delivery: We use the information collected to provide, maintain, and improve our services, including facilitating transactions and load-truck matching.
• Verification: Vehicle registration cards are used to verify the ownership and legality of the vehicles listed on our platform, ensuring a trustworthy service for all users.
• Communication: We may use your contact information to send you updates, notifications, and other important communications related to your use of Bharatloads.
• Personalization: Information collected may be used to personalize your experience, such as showing you relevant loads or trucks based on your location and preferences.
• Security: We use your information to enhance the security of our app, including monitoring for fraud, protecting against unauthorized access, and verifying user identities.
• Legal Compliance: We may use or disclose your information to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights and interests.

4. Sharing Your Information

• Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, analytics providers, and customer support.
• Legal Requirements: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

• Access and Update Information: You can access and update your personal information through your account settings in the app.
• Location Services: You can manage location tracking through your device settings. Disabling location services may affect the functionality of certain features.
• Communication Preferences: You can opt-out of receiving promotional communications from us by following the instructions in the communication or by updating your preferences in the app.

7. Children’s Privacy

Bharatloads is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that we have collected such information, please contact us, and we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app and become effective on the date of posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BharatLoads
Email: contact@bharatloads.com